1. Principles and objectives
www.mudanpavilion.com (“Website”, “we”) recognizes the importance of personal data and other information about users (“Customer” or “you”). In order for you to be confident that the website is transparent and responsible in collecting, using or disclosing your information in accordance with the Personal Data Protection Act B.E. 2562 (“Personal Data Protection Act”) and other relevant laws, this Privacy Policy (“Policy”) has been prepared to provide you with details about the collection, use or disclosure (collectively, “processing”).
2. Collection of personal information
Personal data means information about an individual from which that individual can be directly or indirectly identified. We collect personal data only when necessary and use it only.
| Types of personal data | Details and examples |
|---|---|
| Personal Information | – Name, Surname - sex - age – Date of birth – National identification number - photograph |
| Contact information | – Mailing address – Telephone numbers (including home or mobile phone numbers) – Social media accounts such as LINE ID, Facebook account, Facebook ID, Google ID |
| Financial information | – Credit/debit card details such as name and surname on the card, card number, card expiry date, name of the card issuing bank. – Bank account – Issuing of tax invoices |
| Technical information | – IP Address – MAC Address – Record access data or track website usage behavior from Session ID. – Web browser type and version |
3. Source of personal information
We may collect your personal data through the following channels:
3.1 Collect personal information directly from you.
- When you apply for membership by filling in various information in the form, whether in document form, via the website, social media, or through any other channels
- When you order products and services
- When you fill in the form
- When you fill in information through the webboard thread
- When you contact us, make inquiries, provide opinions or make recommendations for our products and services
- When you choose to receive news or media from us
3.2 Automatic collection of personal data
- When you visit or use a website that uses cookies or similar technologies to collect technical information about your usage details.
- Information obtained from using the service and information related to using the service, such as information about the device accessing the service (IP Address & MAC Address)
3.3 Collect your personal data from external parties, which is collected from such sources legally or has received consent from the owner of the personal data to disclose the data to us, such as sending your personal data to us for the benefit of presenting or providing services to you and conducting related business.
4. Principles for collecting personal data
| Legal basis In collecting data | details |
|---|---|
| For the performance of the contract | The performance of the sales contract between the personal data controller (“we”) and the data subject (“you”) in respect of payment for the goods, including collecting your delivery address for us to deliver the goods. |
| Consent of the owner of personal data | For the collection, use or disclosure of our personal data that requires consent, by informing us of the purpose of the collection, use or disclosure of personal data before or when requesting consent, such as the collection of sensitive personal data that does not fall under exceptions under the law, presenting and promoting products and services, facilitating the provision of services, etc. |
5. Purpose of data collection
| objective | details |
|---|---|
| To facilitate the use of the website and the provision of services | Facilitate product ordering, delivery, returns and product changes |
| To answer questions and provide assistance to customers. | Providing assistance to customers related to service provision, updating customer information, and submitting requests for rights or complaints. |
| To develop and improve quality and service | Analysis and development of products or services to be better and more suitable to customer needs. |
| To provide information about products and services or marketing public relations. | Sending information about products and services to provide special privileges, promotions, discounts and special offers about the store's products and services to customers via email, SMS and post (when we have received your express consent) |
| For data analytics | Using customer data to analyze the market and conduct market research to develop better products and services. |
| To prevent, detect and investigate criminals. | Any investigation and action to prevent violations of relevant laws, including security breaches affecting personal data owners. |
We may share your non-personally identifiable information with the public or our partners or for marketing purposes, analyzing site performance and operational and promotional purposes, or to reveal trends about the general use of our products and services.
6. Disclosure of personal information to external parties
We may disclose personal data only as necessary to external agencies or individuals with the consent of the owner of such personal data, except as permitted by law.
- Transportation service providers
- Payment service providers
- Data analytics and marketing research provider
- Officials, government officials, government agencies that have regulatory duties according to the law or who request the disclosure of personal data based on legal authority or in connection with legal process or as permitted by relevant law.
7. Period of retention of personal data
We will retain your personal data only for as long as required by law or as necessary for the purposes for which it was collected. We will delete or destroy personal data when we believe that it is no longer necessary for the purposes for which it was collected.
8. Security of personal data
We recognize the importance of maintaining the security of your personal information. We therefore have appropriate measures in place to protect against the loss, access, destruction, use, alteration, modification or disclosure of personal information without permission. Electronic security is guaranteed via the SSL (Security Socket Layer) standard approved for the website by a CA (Certificate Authority) and is encrypted to protect information such as personal information, passwords, and credit card numbers.
9. Rights of personal data owners
- Right to withdraw consent
You have the right to withdraw your consent to the processing of your personal data that you have given us at any time for the period that your personal data is with us. - Right of access to personal data
You have the right to request access to the personal data we hold about you and to request that we provide you with a copy of that data. - Right to rectification
You have the right to request that your personal data be corrected to keep it current and complete. If you are already a member, you can edit your personal data on the member details page. - Right to erasure
You have the right to request that your personal data be deleted, destroyed or anonymized, or when it is no longer necessary. - Right to restriction of processing of personal data
You have the right to request that the use of your personal data be temporarily suspended in the event that we are investigating your request to exercise your right to correct your personal data or your right to object to the collection, use or disclosure of your personal data. - Right to data portability
You have the right to obtain your personal data where we have made it available in a commonly used, machine-readable or accessible format, including the right to request that we transmit or transfer your personal data in such a format to another data controller. - Right to object to the processing of personal data (right to object)
You have the right to object to the collection, use or disclosure of your personal data.
If you choose to object to the collection, request deletion, or destroy the rights you have previously provided, it may affect the store's services that you will receive. We may not be able to provide some services.
You may exercise your rights as a data subject above by contacting us at mudanpavilion@gmail.com and 0626916919. We will consider and inform you of the results of our consideration of your request to exercise your rights within 30 days from the date we receive such request.
10. Linking to external websites or services
Our website may contain links to external websites, which may collect information about your use of our services and your personal information. We are not responsible for the security or privacy practices of external websites. You should check the privacy policies of external websites and abide by the privacy policies posted on such external websites.
11. In the event that you refuse to consent or refuse to use personal information
We are required to collect personal data by law or to enter into a contract between you and us. If you do not consent to our use of your personal data, you may still be able to use our Services, but your experience of using our Services may be less convenient as we will not have the consent to use your personal data for its full potential.
12. Modification of Privacy Policy
This Privacy Policy may be amended or changed as necessary to comply with applicable data protection laws or other applicable laws, so we encourage you to check this Privacy Policy periodically for any changes.
13. Contact details
If you have any questions, suggestions or need more information about our privacy policy, please contact us.
Personal Data Controller
Email : mudanpavilion@gmail.com
Telephone number: 0626916919
Contact us via the form at www.mudanpavilion.com/contactus
14. Deleting a user account
In case the user wants to delete the user account, they can notify us to request the deletion of the user account at any time by sending an email to mudanpavilion@gmail.com to proceed with deleting the user account. After deleting the user account, your personal information on the server will be cleared and cannot be recovered.
